Return & Refund Policy

At Scent Universe, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

---

7-Day Return Window

You have 7 days from the date of delivery to request a return. After this period, unfortunately, we are unable to accept return requests.

---

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The item must not be damaged due to misuse or mishandling by the customer.

---

Non-Returnable Items

The following items are not eligible for return:

• Items that have been opened, used, or damaged after delivery.
• Items returned after the 7-day return window.
• Gift cards or promotional items.

---

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable.

---

Return Shipping

Customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service to ensure your return is received safely. Scent Universe is not responsible for items lost in transit during the return process.

---

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue as quickly as possible. We will arrange a replacement or full refund at no additional cost to you.

---

We appreciate your trust in Scent Universe and are committed to making your shopping experience as smooth as possible. Happy shopping! 😊